Privacy Policy
Last updated: 1 January 2024
1. Introduction
Sequoia Forge Pty Ltd (ABN 12 345 678 901) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website sequoia-forge.com or engage with our services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.
2. Information We Collect
2.1 Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Submit a quote request or contact form
- Schedule a consultation or site visit
- Enter into a contract for our services
- Communicate with us via email, phone, or in person
- Subscribe to our newsletter
This information may include your name, email address, postal address, project details, and any other information you choose to provide.
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotes
- To deliver our renovation and design services
- To communicate with you about your project
- To improve our website and services
- To send you marketing communications (with your consent)
- To comply with legal obligations
4. Disclosure of Your Information
We may share your personal information with:
- Our employees and contractors who need access to provide services
- Subcontractors and suppliers involved in your project
- Professional advisors such as lawyers and accountants
- Government authorities when required by law
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
7. Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our Cookies Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Sequoia Forge Pty Ltd
142 Crown Street
Surry Hills NSW 2010
Email: [email protected]